Tài liệu chính thức OTA — chỉ mục đầy đủ

Chỉ mục toàn bộ tài liệu chính thức của bốn hệ thống, thu thập 03/09/2026. Booking.com 172 bài · Airbnb 422 bài · PriceLabs 11 bài · Agoda 7 bài (+ 89 link Agoda bổ sung 04/09/2026, xếp theo chủ đề ở mục §17 của platforms/agoda-listing-playbook.md). Cột Việc gắn bài đó với mã trong todo.md / issues.md.

⚠️ partner.booking.com chặn fetch tự động (403) — phải mở bằng trình duyệt đã đăng nhập. 🇻🇳 Booking có bản tiếng Việt: đổi /en-us/ thành /vi/ trong mọi link dưới đây.

A · Booking.com — 172 bài, 7 nhóm

Gốc: https://partner.booking.com/en-us/help · tiếng Việt: https://partner.booking.com/vi/help

1 · Đăng ký & lên sàn

Đăng ký

Bài	Việc
Step-by-step registration
Setting up your property listings using a Connectivity provider	`L-42`
Updating your property page
How do I set up policies and payment methods before accepting reservations?
Changing your property status to open/bookable
Everything you need to know about the Compliance Center
Managing your first reservations
Preparing your property for reopening

Lên sàn

Bài	Việc
Setting up house rules
Uploading, deleting, reordering, and editing photos
Verifying your property location
Completing the Know Your Partner (KYP) form
Reviewing information about reservations made at your property

Công cụ

Bài	Việc
Using the Pulse app

Kết nối & channel manager

Bài	Việc
Setting up and working with a Connectivity provider	`L-42`
Deciding on a channel manager	`L-42`
How to use the Finance overview page
Using the smart paste feature to make bulk changes across your properties

Hợp đồng

Bài	Việc
About our accommodation agreement, General Delivery Terms (GDT), and Legal Entity ID
What to do when your property is under new ownership
When the contracting name on your accommodation agreement is wrong
Removing your property from our platform

2 · Giá & tình trạng phòng

Lịch, giá, rate plan

Bài	Việc
Using your calendar	`L-39`
How to synchronize your calendars across channels	`L-06 · L-17`
Syncing the Extranet and your channel manager	`L-42`
Setting up the availability planner
Copying your yearly rates to next year
Setting up and updating pricing per guest
Setting up derived pricing	`L-23`
Setting up and updating rate plans	`L-40`
Setting up a Non-Refundable Rate	`L-41`
Firm (14-day) rate plan
Setting up or changing room rates	`L-39`
Setting up an Early Booker Rate Plan
Setting up weekly rate plans for extended stays	`L-40`
Pausing your listing temporarily with the snooze function
How to use a channel manager to manage pricing, availability, and bookings	`L-42`
Managing rates on your channel manager	`L-42`
Closing availability on rooms or units when using a channel manager	`L-06 · L-17`

Deal & giá theo nhóm khách

Bài	Việc
Setting up deals or promotions	`L-27`
Setting up child rates
Setting up mobile rates
Setting up country rates
How to set up the New Property Deal
Setting up Black Friday Deals
Setting up Early 2027 Deals
Understanding the Getaway Deal
Setting up Early Booker and Last-Minute Deals
Activating the Limited-time Deal
Setting up a Basic Deal
Late Escape Deal
Activating the 11/11 Super Sale
Using the Genius free breakfast promotion

Restriction

Bài	Việc
Adding and managing restrictions	`L-39`
Setting up dynamic restriction rules

Sức chứa

Bài	Việc
Updating your rooms or units

Cài đặt phòng

Bài	Việc
How to manage and optimize your room occupancy
Setting up dorm rooms
Updating room details
How can I set up rate level occupancy?
Configuring auto replenishment on closed rooms and units
How to set up rooms to accommodate families
How to set family room capacity limits
How to use capacity settings for infants
Setting up rooms or units on your channel manager

3 · Thanh toán, hoa hồng, thuế

Khách thanh toán

Bài	Việc
Managing guest payments yourself
Managing guest credit cards
Processing refunds for payments you manage
Handling invalid credit cards
Sending guest invoices
How to set up pre-authorization for guests credit cards
Understanding the new cash payment feature in your Guest Payment Options
Everything you need to know about currency settings and changes

Payments by Booking.com

Bài	Việc
Joining Payments by Booking.com
Getting paid by bank transfer when using Payments by Booking.com
Getting paid by virtual credit cards (VCCs) when using Payments by Booking.com
Booking.com Smart Pay-at-Property
Booking.com Smart Pay-at-Property for connected partners
Self-service partial refunds for Payments by Booking.com reservations
Payments for property management companies in the US and Canada: FAQs

Hoá đơn & hoa hồng

Bài	Việc
Understanding your commission	`L-37`
Paying your invoices from Booking.com
Handling and resolving invoice errors
Reopening your property after paying a late invoice
When to send proof of payment
How to use a credit note
Reviewing your reservation statement
Understanding extra charges	`L-31`
Understanding charge mode	`L-31`

4 · Đặt phòng & liên hệ khách

Quản lý đặt phòng

Bài	Việc
Handling reservation cancellations
Marking guest no-shows at your property
Changing dates for non-refundable bookings
Making changes to a booking made at your property
Managing group reservations
Handling overbookings
Setting guest requirements for bookings
Understanding and using Request to Book
All you need to know about Smart Flex reservations
Smart Flex reservations: FAQs
Reporting guest misconduct

Liên hệ khách

Bài	Việc
Contacting guests
Setting up templates, automatic replies, and message notifications
Adding and managing your contact details

5 · Tài khoản & bảo mật

Cài đặt tài khoản

Bài	Việc
Logging in to the Booking.com Extranet
Changing or resetting your Extranet login details
Everything you need to know about primary accounts
Understanding Booking.com Extranet account types and access rights

Bảo mật

Bài	Việc
Securing your account
Preventing unauthorized use of your account
All about our messaging security settings
Online security awareness: social engineering
Online security awareness: phishing and email spoofing
Online security awareness: Malware
Understanding, detecting, and reporting fake reservations

6 · Hồ sơ listing & trải nghiệm khách

Chính sách, dịch vụ, tiện ích

Bài	Việc
Allowing guests to book without credit card details
Setting up or changing your property policies
Setting up cancellation policies
How to set up policies to welcome families with children
Understanding long-stay policies
Adding or updating an existing policy to Flexible - 1 Day
Adding pet policies and prices
Updating your internet, pets, and parking policies
Offering value adds
Introducing our Park, sleep and fly value-add
Setting up prepayment policies	`L-41 · L-10`
Adding and editing meal plan info
Managing my services charges	`L-25 · L-26`
How can I set up the grace period?
Everything you need to know about damage policy options	`L-10`
Updating your facilities and services
Updating your room amenities
Setting and updating check-in services
Setting up the key collection feature
Using the property page score to attract more guests
Creating meals packages for ryokans

Trang listing

Bài	Việc
Understanding photo requirements for your property
What is the fine print and how to add information to it
Updating your property location
Guest Q&A feature
Everything about quality ratings: FAQs
How to request the removal of a guest review
Traveller Review Awards 2026: FAQs

Đánh giá khách

Bài	Việc
Guest review process and conditions
Everything you need to know about Guest Review Scores
Improving your Guest Review Score
Where can I see my guest reviews?
Responding to guest reviews

Ảnh & công bố bắt buộc

Bài	Việc
Handling emergency closures
Protecting your home property with safety and security devices
Letting guests know when a facility is temporarily closed
Displaying health, safety, and cleanliness measures
Sustainability program evolution FAQs

7 · Tăng trưởng

Phân tích & báo cáo

Bài	Việc
Understanding your Analytics space
Using the performance analysis
Using your Genius Report
Using the peer group and competitive set	`L-18`
Search results, ranking, and visibility	`L-12`

Chương trình tăng doanh thu

Bài	Việc
Becoming a Genius partner
Partner Liability Insurance
All you need to know about the Preferred Partner Program
All you need to know about Preferred Plus
Our Property Referral Program explained
All you need to know about the Visibility Booster
Understanding Booking Sponsored Benefit
Upselling your rooms
Room or unit differentiation tool for accommodation partners: FAQs
Using the room/unit differentiation tool for more high-value bookings
Understanding the value for money score
What is the Work-Friendly Program?
Why is my property visible on other websites?
Travel Proud FAQ
Cash Advance Solution in collaboration with Stripe (U.S.A.)
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B · Airbnb — 422 bài, 34 chủ đề

Gốc: https://www.airbnb.com/help · Resource Center: https://www.airbnb.com/resources/hosting-homes

Bài mở theo https://www.airbnb.com/help/article/<id>.

Định giá · `topic/1486`

Bài	Việc
Pricing your home listing	`L-38`
Set and customize nightly pricing	`L-38`
Preview your price breakdown	`L-36`
Preview what guests pay	`L-36`
Using the Airbnb price adjustment tool	`L-01`
Compare similar listings	`L-18`
Weekly and monthly discounts for home stays	`L-28 · L-35`
Weekend pricing for home listings	`L-29`
Use Smart Pricing to automatically adjust your prices based on demand	`L-29`
Smart Pricing during disasters and emergencies
Add cleaning fees to home listings	`L-25 · L-26`
Add an extra guest fee to home listings	`L-01`
Add a pet fee for home listings	`L-01`
Professional Hosts: Add additional fees to your listing	`L-01`
Add additional fees to home listings	`L-01`
Create a custom promotion	`L-27`
Recommended promotion dates	`L-27`
Host Discount Policy	`L-27`
Why custom promotions aren't available for some dates	`L-27`
When custom promotions aren’t available for listings	`L-27`
How prices change when you create a custom promotion for your home	`L-27`
Why promotions may be removed	`L-27`
Discounts may be styled differently depending on location
How discounts are applied	`L-27 · L-28`

Chi tiết listing · `topic/1484`

Bài	Việc
Edit your listing’s title	`L-02`
Add amenities to a listing
Add accessibility features to listings
Testing your wifi speed
Add house rules to a listing
Adding a house manual to your home listing
Informing guests about security devices
Add a guidebook to your listing
Add visual descriptions to photos in your listing
Safety requirements for homes
Update your house rules to share which services you allow
Edit your listing address
Customize your map location
How location verification works
How neighborhoods are determined
What info is shared with guests when their booking is confirmed
Add check-in and checkout instructions to listings
Change the check-in and checkout times for your listing
Setting up a photo tour for your home listing
Change the number of bedrooms, bathrooms, or other spaces on your listing
Listing multiple rooms
Add sleeping arrangements to your home listing
Bedroom and bathroom locks for your room listing
Selecting bathroom privacy info
Listing a Room
Scanning your floor plan
Professional photography for listings
What happens after you request a photo shoot
Preparing for your photo shoot
Paying for your photo shoot
How to reschedule or cancel a photo shoot
What to expect during a photo shoot
What happens after your photo shoot
Saving your professional photos
Photo reshoots
Determining if you're an individual or business host
Displaying business information on your listing as a host in Europe
Verifying and displaying business information as an EU host

Tình trạng listing · `topic/1482`

Bài	Việc
Publish your home listing
Unlist or remove your home listing
What happens if a listing or account is suspended, restricted, or removed under ground rules for home hosts
Set the minimum and maximum nights for your listing	`L-39`

Quản lý lịch · `topic/1444`

Bài	Việc
Linking calendars for multiple Airbnb listings	`L-23`
Sync your home host calendar to other websites	`L-06 · L-17`
Updating your host calendar
Hosting on popular dates
When a home reservation is marked as “not possible”
Preparation time between reservations
Why your calendar nights may be blocked	`L-06 · L-17`
Choose how far in advance guests can book your home
Allow guests to request bookings outside of your availability window

Pre-approval & special offer · `topic/1443`

Bài	Việc
Withdraw a guest’s pre-approval to book your home
Encourage guests to book your place by pre-approving them
Expired or withdrawn invites, offers and requests
Boost bookings with special offers
Withdraw or change a special offer you sent a guest
What to do when a special offer expires

Cài đặt đặt phòng & Instant Book · `topic/1483`

Bài	Việc
Cancellation policies for your home
Change your home cancellation policy
Set cancellation policies directly from your calendar
Offer a discounted, non-refundable option
Host families with children
How Instant Book works
Customize booking settings
Booking settings for hosts

Thuế cho host · `topic/1447`

Bài	Việc
Taxes for hosts	`L-32`
How tax collection and remittance by Airbnb works	`L-36`
Areas where tax collection and remittance by Airbnb is available	`L-36`
Areas where tax collection and remittance by Airbnb on experiences and services is available
Collecting taxes for bookings	`L-36`
Adding taxes to a home listing	`L-36`
Manual tax collection	`L-36`
How tax collection and remittance works for hotels on Airbnb Travel LLC
Adding taxes to an experience or service
Taxes that Airbnb experience or service hosts may be subject to in the European Union
Guidance on Goods and Services Tax (GST) for India hosts
Taxes withheld from payouts for listings in India
GST collection and remittance by Airbnb in New Zealand
Vietnam withholding taxes	`L-32 ⚠️`
Tax data sharing under DAC7
Create a Danish unique code
Why Airbnb is requesting your taxpayer information
Tax data sharing in Spain: Frequently Asked Questions
Important tax information for Airbnb hosts in Portugal
Non-User DAC7 Privacy Notice
Declaration of Tax Residency - Airbnb Ireland UC
Kenya withholding tax
Brazil e-invoicing
Brazil tax data requirements
Data sharing in Chile
Value Added Tax (VAT) and how it applies to you	`L-32 · L-36`
Add your VAT ID number	`L-32`
Locating your VAT invoice
Value Added Tax (VAT) on experiences and services and how it applies to you
Tax reporting obligations under Model Rules for Reporting by Digital Platforms (“MRDP” or “Rules”)
Non-User Privacy Notice for Model Reporting Rules for Digital Platforms

Nhận tiền (payout) · `topic/1688`

Bài	Việc
How to know if your payout method is working
What an adjustment on your earnings means
What it means when a payout method is “not available”
How reservation changes affect your payout
Hosts in South Africa must submit their Bidvest form annually
If you've received an extra payout
Requests to update your payout method
Payment and payout issues due to prohibited financial institutions and sanctions
When you'll get your payout
Calculating your payout	`L-01`
Payouts for monthly stays
Your payout if a guest cancels
Your payout if you cancel a guest's reservation
Host taxes and payouts
How co-host payouts work
Co-Host taxes and payouts
Review or cancel a pending co-host payout proposal
How to stop sharing co-host payouts
Co-host payout exceptions
Regional limitations for co-host payouts
Resident Hosting program co-host payouts
Find your earnings	`L-37`
Print reservation details as a host
Download your earnings	`L-37`
Change your payout currency
Set a minimum payout amount
How long it takes for payout methods to be ready
Add a payout method
Providing Know Your Customer (KYC) details as a host
Choose a default payout method
Split payouts between different payout methods
Payout methods for multifamily properties
How to use PayPal for payouts
Payouts by Payoneer debit card
Payouts by international wire transfer
Payouts by Western Union
Payouts by Fast Pay
Payouts by Pay to card

Dùng phần mềm bên thứ ba · `topic/1493`

Bài	Việc
How do I create listings through my software provider?	`L-42`
Change the sync settings for connected listings	`L-29`
What are my choices to sync listings through software?	`L-42`
Edit your software-connected listing details on Airbnb	`L-29`
Requirements for listings created using software	`L-42`
How regional policies affect listings created through software connections	`L-42`

Công cụ host chuyên nghiệp · `topic/1489`

Bài	Việc
Using professional hosting tools	`L-34`
How rule-sets work
Create and edit rule-sets
Tracking your hosting performance	`L-12`
Hosting data for a listing
Accessing earnings data	`L-37`
How do I read my performance data for occupancy and rates?	`L-39`
Understanding performance data for conversion

Marketing listing · `topic/1485`

Bài	Việc
Taking great photos of your listing
Translating your listing into other languages
How your host profile for rooms works
Custom link requirements
Embed your listing on your website
Share your listings
Share your listing on social media
Social media endorsement guidelines
How search results work	`L-12`
Confirm that guests can find your listing
Guest Favorites: Most-loved homes according to guests

Chuẩn bị cho thuê · `topic/1424`

Bài	Việc
Prepare to host your home
Airbnb service fees	`L-01 · L-32`
Guest contracts
Select your home type
Providing business documents in order to get verified
Paying and getting paid on behalf of someone else
Business registration numbers for EEA hosts
Choose who to welcome for your first home reservation
Providing essential amenities for guests
Confirming amenities
Offering internet access to guests
Hosting guests with accessibility needs
Host monthly stays
Things to consider before hosting monthly stays
Airbnb standards for hotels and professional hospitality businesses
Find service providers in our Host Recommendations Directory
Get help with your listing from a Superhost
Airbnb helpful resources for Hosts
Accessibility Policy

Cách cho thuê · co-host · Superhost · `topic/1442`

Bài	Việc
Co-hosts: An introduction
What co-hosts can do
Add co-hosts to your home listing
Remove a co-host from your listing
Remove yourself as a co-host from a listing
Primary Hosts: An introduction
Messaging between hosts and co-hosts
Managing reimbursement requests with co-hosts
Co-hosting tips
Co-Host Network: An introduction
Set up your Co-Host Network profile
Requirements to join and stay on the Co-Host Network
What to expect after you request to join the Co–Host Network
Find a co-host on the Co-Host Network
Ratings and rankings for co-hosts on the Co-Host Network
Co-Host Network Additional Terms
How to pause or request removal from the Co-Host Network
What's required to be a Superhost
Track your Superhost status
Maintain Superhost status
Hosting team permissions
Managing listings with property management software	`L-35 · L-42`

Yêu cầu đặt phòng · `topic/1446`

Bài	Việc
Decline a trip request
Respond to a request to book your home
Respond to an inquiry to book your home
Understanding your reservation status
When a guest asks to visit your home before booking
Receiving an Airbnb.org emergency stay request
What guest details hosts can expect prior to booking

Điều kiện nhận khách · `topic/1445`

Bài	Việc
Fill your place faster
Check a guest’s profile photo
Require a profile photo for booking

Cơ chế đặt phòng · `topic/1458`

Bài	Việc
Improve your response rate and response time	`L-07`
Why hosts are asked to respond within 24 hours
Where hosts can check the status of a reservation
How to check if a guest's reservation is confirmed
Find all your reservations as a host
How to hold dates for a guest
What does awaiting payment mean?
Updating listing descriptions after a guest has booked
Contacting your guests by phone
Find a confirmation code as a host
Find the booking date for a reservation

Thay đổi đơn · `topic/1460`

Bài	Việc
Modifying a home reservation as a host
Responding to a guest’s trip change request
Update a guest’s check-in or checkout time
Changing the price of confirmed or pending home reservations
Add a cleaning fee to a confirmed reservation
If a guest doesn't respond to your trip change request
Declining a change request for a home reservation
Host approval for monthly stay changes or cancellations
Offering guests a different home listing after booking

Huỷ đặt phòng · `topic/1461`

Bài	Việc
Major Disruptive Events Policy
Host Cancellation Policy for homes
Cancel a reservation as a host
Canceling a reservation as a host without adverse consequences
If your guest cancels their reservation
What happens to your guests if you have to cancel
Restore a canceled home reservation for a guest
Understanding your cancellation policy for monthly stays: Waiving or enforcing it
Changing or canceling your guest’s home reservation within 24 hours of check-in or during their stay
Understanding the extended cancellation option
Opt out of offering an extended cancellation option
Cancellation policy for home hosts in Germany

Hoàn tiền khách · `topic/1459`

Bài	Việc
Refund your guest
When guest complaints may require a refund
Request or send money in the Resolution Center
Find your Resolution Center requests

Sự cố đơn đặt · `topic/1457`

Bài	Việc
If a guest makes you uncomfortable
When a guest doesn’t show up for a reservation
When guests want to bring more people to your home

Nhắn tin với khách · `topic/1601`

Bài	Việc
Managing guest messages	`L-07`
Create scheduled quick replies and send them to guests automatically	`L-07`
Create and send quick replies to guests
Turn on notifications for host and guest messages
Why we review messages on Airbnb
Messaging with suspended or deactivated users
Turn off message read receipts
Send documents in a message
Send photos and videos in a message
Archive messages
How to read and send messages
Share recommendations with your guests in messages

Đánh giá — phía host · `topic/1412`

Bài	Việc
How reviews are ordered and sorted
Ratings and reviews for co-hosts
Understanding reviews with photos
Ratings for homes

Đánh giá — cơ bản · `topic/1410`

Bài	Việc
Reviews for homes
Reviews for services and experiences
Leave a review
Authentic and trustworthy reviews

Viết đánh giá · `topic/1411`

Bài	Việc
How long you have to write a review
Leaving a review after your host canceled
Reviews for a group of guests

Sau khi có đánh giá · `topic/1647`

Bài	Việc
Find your reviews as a guest or host
Your reviews from hosts
Editing a review
Remove or dispute a review
Responding to a review
Review moderation

Bảo vệ & bảo hiểm · `topic/1516`

Bài	Việc
Getting protected through AirCover for Hosts
Host damage protection
Host liability insurance
Experiences & Services liability insurance
How the Resolution Center helps you
Security deposits

Quy định & chuẩn mực · `topic/1437`

Bài	Việc
Legal and regulatory issues Hosts should consider before hosting on Airbnb
What regulations apply to my city?
Your local laws and taxes
Hosting people of only one gender
Is placing restrictions based on a guest's age or familial status prohibited by law?
Ground rules for home hosts
Airbnb-friendly program
How should I talk to my building manager about hosting on Airbnb?
About Airbnb.org
I’m a host in India. What should I expect from the host verification process with AuthBridge?
How do changes to the Japanese Hotels and Inns Act affect hosting on Airbnb?
Requirements and obligations on business hosts in Korea

Tạo tài khoản · `topic/1698`

Bài	Việc
Create an account
Log in to your Airbnb account
Can't add phone number to your account
Switching between hosting and traveling
Which internet browsers work best on Airbnb?
How do I use Sign in with Apple on Airbnb?
Login to Airbnb accounts through Facebook is no longer supported
As a mainland China resident, what do I need to know to sign up for an Airbnb account?
All the ways to host on Airbnb
Adding or updating your business details
Providing proof of authorization to manage a business account

Xác minh danh tính · `topic/1389`

Bài	Việc
Verifying your identity on Airbnb
Submit an ID for verification
Verify your phone number
Ways your ID info may be used
Facial recognition for identity verification and preventing identity misuse
Photo matching
ID verification in China

Quản lý tài khoản · `topic/1388`

Bài	Việc
Add or change your profile photo
Logging in if you forgot your password
Quick access to all your essential account settings
Merging accounts or transferring ownership
Change your name in your profile
Change your email address
Edit phone numbers on your account
Disconnect your social accounts from Airbnb
Add an emergency contact
Changing the language on Airbnb
Change your public profile location
Updating your host profile: What I do for work
Overview of your profile
Where your profile information may appear
What info is shown on your profile
Add optional info to your profile
Show where you've been with travel stamps on your profile
Find and share your past trips
Benefits of an Airbnb profile
Deactivating or deleting your account
How to control your privacy preferences
Exercising data subject rights as a user from mainland China
Can Airbnb deactivate my account?
What does it mean if Airbnb closes my home host account?
Managing your notifications
Missing email notifications
Join your company’s Airbnb for Work account
Link or unlink your work email address with your personal Airbnb account
Refer a friend to join Airbnb and get rewarded
Booking a trip with travel credit from referrals
Find your Airbnb sign up referral coupon
Superhost Ambassadors

Bảo mật tài khoản · `topic/1390`

Bài	Việc
How to check if an Airbnb email, text, call, or website is authentic
Help secure your account
Create a strong password
Review recent logins
Add and use two-factor authentication
Unauthorized account access
Report suspicious messages
Airbnb and your personal info
User screenings
Understanding your personal data file
Understand account login notifications
Emails from Medallia on behalf of Airbnb
Disclosing personal information to other Members

An toàn · `topic/1394`

Bài	Việc
Report and block a host or guest’s messages
Home safety: Smoke and carbon monoxide alarms
How Airbnb builds trust between hosts and guests
If you feel unsafe during a trip
If you're injured on an Airbnb service or experience
For hosts—injuries during an Airbnb Service or Experience
Criminal convictions and proceedings
Airbnb’s free CO/smoke alarm program
How listing locations are verified
Carbon Monoxide Alarm Program
Pre-screening criteria for Airbnb Experiences
Government travel restrictions and advisories

Mẹo an toàn · `topic/1395`

Bài	Việc
First aid tips
Safety resources in the USA
Safety tips for interacting with others
Animal safety
Safety tips for choosing a place
Fire and carbon monoxide safety
Safety tips when traveling with children
Stay safe in or around water
Tips for solo travelers
Kitchen safety tips for Experience guests
Safety tips for culinary Airbnb Experiences
Preventing fires during Airbnb Experiences
Safety tips for hosts of places to stay
Safety tips for Hosts of Airbnb Experiences
Food safety guidelines for Airbnb Services and Experiences
Preventing fires while hosting Airbnb Experiences
Kitchen safety tips for hosting Airbnb Experiences
Cooking safety for Airbnb Experiences

Báo cáo sự cố · `topic/1397`

Bài	Việc
What to know if your neighbor is an Airbnb host
How to report discrimination to Airbnb
Report a listing
Reporting illegal content
When a neighbor reports an issue
Report a food safety or cleanliness issue on a service or experience
If you have a problem or issue during your reservation
Neighborhood Support
Illegal and prohibited activities

Năm bài đã trích nguyên văn trong phiên 03/09

Bài	Câu đã trích	Việc
Airbnb service fees	Split fee: host 3 %, khách 14,1–16,5 %. Cơ sở tính = "nightly price and any fees charged by the host, but exclude the guest service fee and taxes". Host-only 15,5 %. Phí dịch vụ đã gồm VAT ở nơi áp dụng	`L-01` `L-32`
Calculating your payout	"Your nightly rate plus your optional extra charges (a cleaning fee or extra guest fee, etc.) minus the Host service fee and any Co-Host payouts you share = your payout"	`L-01`
How much does Airbnb charge hosts?	Ai bắt buộc chuyển sang host-only — gồm host dùng phần mềm quản lý	`L-01`
Simplifying service fees	Giải thích đợt chuyển đổi 15/09	`L-01`
Pricing and fees — hub	Mục lục chủ đề giá & phí	—

⚠️ Bài phải đọc trước khi chốt `L-32`

Vietnam withholding taxes — Airbnb có bài riêng về thuế khấu trừ tại Việt Nam. Nếu Airbnb đang khấu trừ thuế tại nguồn thì hệ số nâng giá cho mốc 15/09 phải tính lại, và phép so tiền thực nhận giữa Airbnb và Booking cũng đổi. Đọc cùng VAT and how it applies to you và Add your VAT ID number.

Màn hình trong tài khoản (không phải tài liệu, nhưng là nơi đọc số thật)

Đường dẫn	Đọc được gì
`/hosting/listings/editor/<id>/details/pricing`	`Base price` · `Custom weekend price` · `Smart Pricing` · `Discounts`; HTML nhúng sẵn khối `HostCalendarFeeSettings` với cleaning fee, promotion, weekend price
`/multicalendar/<id>`	Giá từng đêm, ngày bị chặn
`/earnings/paid`	Sổ chi trả thật — dùng đối chiếu `Total Revenue` của PriceLabs
`/hosting/listings`	Trạng thái `Listed` / `Unlisted` của mọi listing

C · PriceLabs — tài liệu đã dùng và xác minh

Gốc: https://help.pricelabs.co/portal/en/kb

Bài	Nội dung đã trích	Việc
Setting Cleaning Fees, Service Fees and Booking Fees	"We don't!" — "We do not directly manage the fees and discounts related to cleaning, processing, or other charges specific to each channel"; phí "are added or subtracted after our pricing is sent out"	`L-14` `L-25` `L-26`
Airbnb fee structure change	Nâng Base + Min + Max ~15 %, và cleaning/pet/linen/extra guest trên Airbnb. Có VAT thì hệ số là `15 % × (1 + VAT)`	`L-01` `L-32` `L-33`
How to set up your base price	Base "is not automatically updated by PriceLabs"; nudge "never auto-apply"; giá ngày cập nhật tới 24 lần/ngày	—
Weekly and Monthly discount	Bảng tương thích không có Airbnb, không có Booking.com	`L-35`
Length of Stay Pricing Adjustments	"adjusts the nightly rate based on how long a guest is planning to stay", áp sau mọi customization — cũng không hỗ trợ Airbnb/Booking	`L-35`
Pricing Customizations · List of all customizations	Danh mục customization — cần cho `Applied Customizations` đang rỗng	`L-34`
Understanding the Dynamic Pricing Calendar	Đọc lịch giá	`L-39`
Getting Started (toàn diện)	Hướng dẫn tổng	—
Guide: dùng cả Airbnb, Booking.com và Vrbo	Nối cha–con nhiều kênh	`L-23` `L-38`
Timed Sync	Hẹn giờ đồng bộ	—
Airbnb integration — câu hỏi & lỗi thường gặp	Giới hạn tích hợp Airbnb	`L-29` `L-35`

D · Agoda — tài liệu đã dùng

Gốc: https://partnerhub.agoda.com

📘 Chỉ mục Agoda ĐẦY ĐỦ nằm ở mục §17 của platforms/agoda-listing-playbook.md — 89 link xếp theo 7 nhóm (xếp hạng & chương trình trả phí · Content Score & nội dung · đăng ký · phòng/rate plan/chính sách · giá & tình trạng phòng · khuyến mãi · review & analytics), mỗi bài gắn với mục đã trích. Bảng dưới đây chỉ giữ 7 bài dùng cho việc giá và phí (L-14, L-40) đã soát 03/09/2026.

Bài	Nội dung đã trích	Việc
How do I manage surcharges and additional fees?	Surcharge = "additional charges to the room rate". Mandatory = "collected by Agoda on the property's behalf". Excluded = "paid directly to the property upon check-in", nhập đã gồm thuế	`L-14`
What commission do I pay to Agoda?	Cơ chế compensation	`L-14`
How do I calculate my base rate?	`Base Rate` = số host nhận sau khi trừ compensation, giảm giá, phí chương trình khỏi Reference Sell Rate	`L-14`
Operational Changes to Rate Loading on YCS	Net Rate đã chuyển thành Reference Sell Rate; `Sell Inclusive` vs `Sell Exclusive`	`L-14`
How do I create a rate plan?	Tạo rate plan	`L-40`
YCS App — manage rate and availability	Quản lý giá & tình trạng phòng	—
How do I use Partner Portal?	Dùng Partner Portal	—

E · Booking.com — tài liệu API (KHÔNG phải cho host)

https://developers.booking.com/demand/docs/accommodations/charge-calculation · <.../pricing-examples>

Đây là tài liệu phía demand — dành cho đại lý bán phòng của Booking, không phải cho host. Hữu ích để hiểu cơ chế dựng giá:

Base room rate
  + included charges (VAT theo %)  → book price        = khách trả khi đặt
  + excluded charges (city tax…)   → final total price

Nguyên văn: "Excluded and included refer to how charges are displayed in relation to the book price, not how much Booking.com will charge." → L-31 L-36

E-bis · 📜 Booking.com — HỢP ĐỒNG (GDT), nguồn có thẩm quyền cao nhất

https://admin.booking.com/hotelreg/terms-and-conditions.html?cc1=vn&lang=en

Đọc 11/09/2026. Đây là nguồn cao hơn cả Partner Hub — Booking tự ràng buộc mình bằng câu chữ ở đây, và theo luật EU P2B phải công bố tham số xếp hạng.

Mục trong GDT	Nội dung	Dùng ở
Annex 4 — RANKING	Bốn tham số được ưu tiên trong thuật toán: lịch sử tìm kiếm của khách · click-through rate · conversion · gross và net bookings. Cộng danh sách yếu tố ảnh hưởng tới CTR/conversion, và câu "The Commission percentage paid by the Accommodation… may also impact the default ranking"	`platforms/booking-ranking-playbook.md` §1 · §2
Annex 5 — WIDE PARITY COUNTRY WORDING	Định nghĩa Rate Parity và Availability Parity áp cho wide-parity country	playbook §3
Định nghĩa ba nhóm parity	Narrow: Armenia, Australia, Brazil, China, Georgia, Hong Kong, Israel, Japan, South Korea, Turkey, UK, New Zealand · No parity: EEA, Russia, South Africa, Switzerland · Wide: tất cả phần còn lại ⇒ Việt Nam = WIDE PARITY	playbook §3

⚠️ GDT đổi theo thời gian và theo quốc gia — đọc lại bằng cc1=vn khi có thay đổi chính sách lớn.

F · Nguồn KHÔNG dùng được

Nguồn	Lý do
`github.com/PriceLabs-Pricing`	404 — org không tồn tại, trang rác SEO
`github.com/Wheelhouse-Airbnb`	Cùng dạng — org trống nhồi từ khoá
PMS/channel manager mã nguồn mở (HAIP · QloApps · Pesan)	Là thay thế cho PriceLabs + kết nối OTA, không phải bổ sung. Với 7 căn thì lỗ vốn
`ivannikolovbg/repull-mcp`	MCP đọc dữ liệu 50+ PMS/OTA, nhưng không có rates/availability — đúng thứ cần nhất. Cần API key trả phí. 0 sao, v0.2. Ghi theo dõi, chưa dùng
Booking.com Partner Community (`partner.booking.com/en-us/community` · `/en-gb/community`)	404 ở cả hai locale (kiểm 11/09/2026) — Booking đã gỡ diễn đàn đối tác chính thức. Không còn kênh cộng đồng chính chủ để tra kinh nghiệm host
Reddit (`r/airbnb_hosts`, `r/vacationrentals`…)	Bị chặn ở tầng mạng của máy này (`ERR_CONNECTION_REFUSED`) và crawler cũng không vào được. Không đọc được từ workspace
Blog SEO bên thứ ba về "thuật toán Booking" (Hostaway · Smoobu · Rentals United · Smart Order · Hostlyft…)	Đọc 8 nguồn, không nguồn nào có thông tin mà GDT + Partner Hub chưa có, và nhiều nguồn sai (nhầm điều kiện Genius với Preferred, bịa trọng số cố định, bịa response-rate là yếu tố xếp hạng). Danh sách lỗi ở playbook §11

Đáng đọc thật: DallasBuyer/awesome-dynamic-pricing — mục Hotel có "Customized Regression Model for Airbnb Dynamic Pricing" (KDD 2018) và "Deep Learning based Dynamic Pricing Model for Hotel Revenue Management" (ICDM 2019). Nền lý thuyết cho comp set và dự báo cầu — liên quan L-18, L-39.

Tài liệu chính thức OTA — chỉ mục đầy đủ

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